Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange. In the unlikely event you receive a damaged item, we will gladly replace it.
Due to the nature of the item, for sanitary purposes, we only process exchanges.To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Order processing time is 24-48 hours.
All orders are sent as first class mail with tracked number from the United-Kingdom.
United-Kingdom: 1-3 business days
Europe: 3-5 business days
Outside of Europe and the USA: 5-7 business days
Any orders outside of the United States (International Orders) may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. Ayalux Lashes does not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country and we recommend contacting your local customs office for any additional information.
We accept Credit and Debit Cards or you can use your PAYPAL account to place an order.
OFFERS AND PROMOTIONS
AYALUX LASHES occasionally offers special promotions. To take advantage of these promotions please enter the promotional code during checkout. If the offer is valid, it will automatically be applied to your cart. Only one promotional code may be used per online order and does not apply to certain products, gifts or sets.
Please read the details associated with each promotional code carefully for valid offer period and restrictions. Promo codes are only valid at Ayaluxlashes.com and not at any other retailers or websites.