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FAQ

General

What are the Ayalux Lashes made of?

Our lashes are made of 100% mink hair or premium silk.

 

Do fake eyelashes damage my eyelashes?

Fake eyelashes do not ruin your own lashes. They are safe and do not damage the health of your natural lashes.

 

How long my fake lashes can stay on?

Depending on how much glue you used and how good of a bond you got. Generally, they should last through the end of the night or more.

 

How many times can I reuse my fake lashes?

The Ayalux Lashes can be reused up to 30 times but it depends on how well you clean and care for them. Follow our instructions to keep your fake lashes clean et fluffy.

 

Does Ayalux Lashes eyelash strip only come in one size?

The strips come in one standard size. This allows you to custom trim them to fit your eyes in the best way.

What is the best removal for the lash adhesive?

We advise you to use waterproof makeup removers or makeup removers with an oil base. They are the best to remove excess lash adhesive from your eyelids. For more details, read the "care" section in our shop.

Delivery

When will my order be shipped?

Orders are shipped Monday-Friday. Orders are usually processed within 1-2 business days unless otherwise stated in the product description or your confirmation email. Please allow 1-2 days for processing before your order is shipped.

 

My tracking number is not showing any information

Once your order is shipped, you will receive an e-mail with tracking information to the e-mail address linked to your purchase. Please allow 24 - 48 hours for your tracking info to update after you receive it. If you still do not see tracking information please contact us at contact@ayaluxlashes.com

I did'nt receive my parcel, what should I do?

Please check your tracking number to get relative information. If you can't find anything relevant email us at contact@ayaluxlashes.com. A dispute will be raised on this consignment and investigated accordingly.

 

How can I cancel an order?

Orders are processed within 24-48 hours. If you made a mistake with your purchase you can contact us at contact@ayaluxlashes.com within 1 hour of order placement to cancel your order.

Returns

Do you offer exchanges and returns?

All sales are final. Due to the nature of our product, we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at contact@ayaluxlashes.com.

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